Student Ombudsman Office


From the Student Ombudsman Office

I thank the students of the Politécnico de Leiria for the trust they have placed in me by electing me as Student Ombudsman.

On 6 July 2016, you conferred upon me the position in which I propose to repay your trust, as I had occasion to say in the speech I made then.

I will try to perform a proactive ombudsman role that will eventually require the study of general problems affecting students and the assessment of the possibility of contributing to their resolution. For this to be possible I count on you in the certainty that, although my main function is the defence of the rights, freedoms, guarantees and legitimate interests of students, it will have to be ensured through informal means, because in the last instance it is the instituted powers that can deliberate.

Pedro de Matos Gonçalves

Politécnico de Leiria

Students’ Unions

Cristiana Ferreira
ESECS Students’ Union President

The Student Ombudsman is an independent consulting body elected by the students. It is responsible for assessing students’ complaints and act in accordance with their conclusion. To defend and promote the students’ rights and interests, the Student Ombudsman can make general recommendations or more specific proposals to the rightful governance bodies, especially in the field of academic activities and social services.

According to the Portuguese Legal Regime of Higher Education Institutions, the Ombudsman’s activities are carried out together with the schools’ pedagogical councils, the Student Support Services and the Students’ Unions.

To defend and promote the students’ rights and interests, the Student Ombudsman can make general recommendations or more specific proposals to the rightful governance bodies, especially in the field of academic activities and social services.

Joel Rodrigues
ESTG Students’ Union President

Margarida Patrocínio
ESAD.CR Students’ Union President

A Provedoria do Politécnico de Leiria é um órgão fundamental na defesa dos direitos e interesses da comunidade estudantil. Com competências nos domínios pedagógico, ação social e legislativo, visando atender as nossas queixas ou recomendações dentro destes temas.

É fundamental para melhorar a experiência académica, facilitando a mediação de conflitos, questões e comunicação entre estudantes e instituição competente, em conjunto com as ademais Associações de Estudantes.

Na nossa instituição temos a ventura de poder contar com a atenção e apoio do Sr. Provedor Pedro de Matos Gonçalves que trabalha continuamente para garantir a cautela dos interesses dos alunos.

Enquanto elemento crucial na inclusão dos estudantes na Escola e na promoção da experiência académica, o Provedor do Estudante tem-se revelado, junto dos órgãos competentes, um apoio essencial.

No sentido de elevar o ensino e todo o seu processo de integração, torna-se essencial o companheirismo, entre os estudantes e o Provedor do Estudante, na solução de diversos problemas, tal como tem ocorrido com o Sr. Provedor, Professor Doutor Pedro de Matos Gonçalves e a Associação de Estudantes da ESTM. O Provedor está sempre disponível, num sentido de proximidade e com vontade de promover e salvaguardar os interesses dos estudantes.

É fundamental que a confiança desta ligação continue a solidificar-se e a crescer, refletindo o nosso orgulho nesta parceria indispensável na academia. A Associação de Estudantes da ESTM, em representação dos seus estudantes, renova o agradecimento de toda a cooperação da Provedoria do Politécnico de Leiria.

Samuel Laura
ESTM Students’ Union President

Bruna Bastos
ESSlei Students’ Union President

Segundo o Regulamento do Provedor do Estudante do Instituto Politécnico de Leiria, o Provedor do Estudante é eleito para o seu cargo pelos estudantes, desta forma é um elemento autónomo e imparcial, dentro da academia do Politécnico de Leiria.

É o órgão responsável por analisar, vigiar e responder aos problemas colocados pelos nossos estudantes, de forma individual ou coletiva. Conseguindo fornecer as informações necessárias para prevenir, resguardar e impulsionar consensos nas reclamações e preocupações dos estudantes.

Na nossa instituição podemos contar com o Sr. Provedor Pedro de Matos Gonçalves, que aliado às Associações de Estudantes do Politécnico de Leiria, visa promover melhores condições para o funcionamento de toda a comunidade académica.

A Associação de Estudantes da Escola Superior de Saúde de Leiria continuará a colaborar com o trabalho desenvolvido pelo Sr. Provedor, agradecendo todo o seu empenho e apoio na resolução das questões dos nossos estudantes.

politécnico de leiria

Student Ombudsman

The person students can count on.

Student Ombudsman


At Politécnico de Leiria, there is a set of departments and people available to welcome and help students, whenever they need: teachers, the course coordinator, the Pedagogical Council, the Students’ Union, among others.

In cooperation with these entities, the Student Ombudsman is an independent and elected by students governing body. It is responsible for evaluating the students’ complaints and, according to their evaluation, make pertinent observations to the competent departments, as well as making generic recommendations with a view to safeguarding their interests, especially in the field of pedagogical activity and school social action.

students ombudsman

What we do

  • The Ombudsman’s activities are carried out together with the schools’ pedagogical councils, the Student Support Services and the students’ unions, according to the law.
  • It is the Obudsman’s duty to consider students’ complaints on pedagogical issues and connected administrative matters, as well as on other aspects of their academic lives, and to issue the adequate recommendations for the prevention and solution of the verified situations to the competent bodies of Politécnico de Leiria.

Student Ombudsman


You can book an appointment to meet us in person, at the Politécnico de Leiria’s headquarters, at Rua General Norton de Matos, in Leiria.

You can also get in touch by email ( or by phone: (+351) 244 830 018.

The Ombudsman cannot guarantee a solution for each exposure as it is not an executive body. He assures, however, that all the matters will be carefully analysed, with independence and discretion, developing all the efforts so that the rights of the students of the Politécnico de Leiria are respected and so that their relationship with the different bodies/services is fair.

The Student Ombudsman plays an eminently interdisciplinary role, acting as a mediator in relations between students and the formal bodies of the Politécnico de Leiria and the Schools, in seeking the concrete resolution of problems and conflicts that are not overcome at other levels and once the other institutional mechanisms have been exhausted.

The Ombudsman develops its action in articulation with the Student Associations and with the bodies and services of the Institute, namely with the Pedagogical Councils, as well as with its Schools and other organic units.


The duty of confidentiality is extended to all those whom the Student Ombudsman requests to collaborate or who have any kind of intervention in the process.

In addition to the duty of confidentiality, the complainant may choose, when submitting the complaint or claim, to request that his or her data be treated with absolute confidentiality and not be disclosed in the course of the investigation of the case. In this case, the data will only be known within the scope of the Ombudsman’s service.